“In the Samsung culture, managers constantly feel pressured to prove themselves with short-term achievements,” said Kim Jin-baek, who worked at Samsung until 2010 before becoming a professor at the business school of Chung-Ang University in Seoul. “Executives fret that they may not be able to meet the goals and lose their jobs, even when they know the goals are excessive.”
With the Note 7, Samsung pushed its business model, as well as its technology, to the limit, according to Samsung officials, who spoke on the condition of anonymity while the Note 7 investigation was being completed. Driven by the desire to prove it was more than a fast follower of Apple, Samsung rushed the Note 7 to market ahead of Apple’s iPhone 7. To fend off Chinese competitors like Huawei and Xiaomi, it packed the phone with new features, like waterproof technology and iris-scanning for added security.
But battery scientists, including those who spoke at the announcement, said aggressive decisions in designing the batteries made problems more likely. Pushing to make the battery thinner and more powerful, Samsung opted for an exceptionally thin separator in its battery. As the critical component that separates the positive and negative electrodes in a battery, separators can cause fires if they break down or contain flaws.
UL, a safety science company contracted by Samsung to investigate the battery, said the thin separator offered poor protection against defects. It also said that the high energy density of the battery could increase the severity of failures when they occurred.
Samsung’s insistence on speed and internal pressures to outdo rivals in part signal a breakdown in the ability to truly innovate and push out new ideas, critics say. In place of big new ideas, Samsung focused on maxing out the capability of components like the battery. That philosophy, which worked to keep Samsung on the heels of the likes of Apple, simply is not as effective as Samsung tries to push ahead, they argue.
A similar strain can be felt in other parts of South Korea’s economy. Even the symbols held up as signs of the country’s forward thinking, like speedy internet and eye-popping creative mobile apps, come in part from the support of the government. While that has helped create new companies, workers in the tech industry argue that approach also ensures start-ups do not challenge the country’s biggest companies.
“The government is trying to pick the next Steve Jobs,” said Mr. Park, the Seoul National University professor. “You cannot pick the next Steve Jobs. You need to allow somebody to achieve that.”
Tim Chae, a venture capital investor in South Korea and partner at 500 Startups, a venture fund, cites another government program called TIPS. The government program is designed to support new companies with funding. Yet with the money come rules, he said, such as funding that can be used to pay only certain types of employees — engineers are included, but sales personnel are not.
While he acknowledged that the government should keep checks on taxpayer money, Mr. Chae said it should lean toward more freedom: “Just give them the money and trust them to use it right.”
Mr. Chae highlighted other problems. Many of South Korea’s most talented workers are sucked up into companies like Samsung, where they imbibe its corporate culture, making it harder for them to work elsewhere or develop the right mentality to start their own company, he said.
That top-down culture that pervades both Samsung and South Korea hints at a deeper question embedded in the accusations about the company’s involvement in the unfolding graft scandal: Would Samsung itself not be better off if South Korean regulators treated it more harshly?
In October, at Samsung’s request, the Korea Testing Laboratory investigated a Note 7 that had caught fire. Within a few hours, it issued a report indicating the fire was due to an “external shock.”
Its chief, Lee Won-bok, now regrets that decision, calling it “too hasty.”
“They did the test for Samsung and produced the findings that Samsung wanted,” Woo Won-shik, an opposition lawmaker, said during a parliamentary hearing. “This Republic of Samsung phenomenon actually hurts its international credibility.”